Privacy Policy

Information We Collect

We may collect information that you voluntarily provide to us, including your:

• Name
• Email address
• Phone number
• Information about your dog, training needs, behavior concerns, or goals
• Messages or information submitted through contact forms
• Appointment or service inquiries
• Other information you choose to provide when communicating with us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, referring pages, pages viewed, and general website usage information.

How We Use Your Information

We may use the information we collect to:

• Respond to questions and training inquiries
• Recommend appropriate dog-training services or programs
• Communicate with you about consultations, appointments, training, boarding, or other services
• Provide customer service and ongoing support
• Operate, maintain, and improve our website
• Understand how visitors use our website
• Measure the effectiveness of our marketing and advertising
• Protect our website, business, clients, and users from fraud, misuse, or security threats
• Comply with applicable legal obligations

Calls, Text Messages, and Email

If you provide your phone number or email address, we may use it to respond to your inquiry or communicate with you regarding services you have requested or expressed interest in.

If you communicate with us by text message, standard message and data rates may apply depending on your mobile carrier.

We do not sell or rent your phone number, email address, or text-message opt-in information to third parties for their independent marketing purposes.

You may ask us to stop sending promotional communications at any time. Transactional or service-related communications may still be sent when necessary to provide services you have requested.

Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to help the website function properly, understand visitor activity, improve the user experience, and measure advertising performance.

These technologies may collect information such as:

• Pages visited
• Time spent on the website
• Device and browser information
• General geographic information
• How you arrived at our website
• Interactions with website buttons, forms, or advertisements

Some of these technologies may be provided by third-party website, analytics, or advertising service providers.

You can generally control cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.

Analytics and Advertising

We use Google Analytics and may use other analytics and advertising services to understand website traffic, measure conversions, evaluate the effectiveness of our marketing, and improve our website and services.

Google Analytics may collect information such as your device and browser information, approximate geographic location, pages viewed, interactions with our website, referring sources, and other usage information through cookies or similar technologies. Google may process information collected through our website in accordance with its own privacy policies and terms. You can learn more about how Google uses information from sites and apps that use its services here:

https://policies.google.com/technologies/partner-sites

We may also use Google Ads or other advertising platforms to measure advertising performance and conversions. Depending on the services and settings used, these providers may use cookies or similar technologies in connection with advertising and measurement. Information collected by third-party providers is also subject to their own privacy policies.

How We Share Information

We may share information with trusted service providers that assist us with operating our business and website, such as website hosting providers, communications providers, analytics services, advertising platforms, scheduling systems, payment processors, or other business-service providers.

These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by their agreements and applicable law.

We may also disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes
• Protect the rights, safety, or property of Cosmo K9 Obedience, our clients, or others
• Investigate suspected fraud, security issues, or unlawful activity
• Complete a business transaction such as a merger, acquisition, sale, or transfer of business assets

We do not sell your personal information in the ordinary meaning of the word.

Third-Party Links and Services

Our website may contain links to third-party websites or services, including social-media platforms, review platforms, mapping services, scheduling tools, payment providers, or other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We take reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

Children's Privacy

Our website and services are intended for adults seeking dog-training or related services. We do not knowingly collect personal information directly from children under the age of 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the law that applies and the circumstances, these may include the right to request information about personal information we have collected, request correction or deletion of certain information, or receive information about how personal information is used or disclosed.

Not every California privacy law or right applies to every business or every type of information.

To submit a privacy-related request, please contact us using the information below.

We will not discriminate against you for exercising a privacy right available to you under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

When we update this policy, we will revise the “Last Updated” date at the top of this page.

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